Time To Get Ready For Our Visit!

Why Should I Have Xcellent Xteriors Soft Wash My House?

The condition of your home's siding can make or break it's curb appeal.  Green stains caused by algae, cobwebs, dirt and debris can all significantly detract from the beauty of your home.  Xcellent Xteriors employs the use of a low pressure, soft wash method to safely and effectively clean your home's siding.  The results are immediate, dramatic, and long lasting!

What Do I Need To Do To Be Ready For My House Washing Service?

We just need a few simple things from you prior to your service:

• Please make sure all windows and doors are shut tightly and locked up.  We wouldn't want to get any water inside your house!
• Please make sure your pets are inside during the service.  We don't offer pet bathing, so you'll have to call someone else for that 🙂
• We will need access to TWO functional exterior water sources.
• Remove any electronics like cameras, TVs, etc if possible.  We reserve the right to not clean around electronics.  We may be able to hand wipe clean these areas, but not pressure or soft wash.
• Your exterior windows will be rinsed with detergent and water as part of our cleaning process. House washing is NOT an adequate substitute for window cleaning.  If you would like to talk about exterior window cleaning service, please give us a call or email and we can put a package together for you.

Do I Need To Be Home For My Cleaning Service?

No, you don't!  We are happy to perform the work and process your payment after it's completed.  We'll text you when we arrive, when we are finished, and email you an invoice or receipt.  You can even save a card on file when you pay the deposit at the time of scheduling.  How convenient!

Our Terms Of Service

Xcellent Xteriors is not a professional moving company.  We are not responsible or liable for any of the following conditions or situations:

• Pre existing damage to furniture or items being moved including but not limited to:

Scratches, scrapes, etc.

Torn, bent or loose screens

Oxidized frames, sills or screens

Cracked or damaged glass

• Pre-existing damage to surfaces such as concrete, pavers, stonework, brick and tile.  Please note that pre-existing damages may be hidden by dirt, debris, or may be enhanced by sealer.
• We will make every effort to move furniture safely and carefully to limit damages to the area or item itself, but we are not a professional moving company and may not have the proper tools/equipment needed to move.  There is an inherent risk to having us move the furniture.  You understand you are liable for any damages.

General house washing service does not include removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):

• Glue, caulk or other adhesive residue
• Paint overspray, splatters, drips or brush marks
• Mortar, concrete, or other hard debris
• Non-organic staining and discoloration such as rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, etc.
• Failing, faded or peeling sealers or other coatings.
• Oxidization

Why Should I Have Xcellent Xteriors Clean My Roof?

The appearance of your roof can make or break its curb appeal.  Dark stains caused by algae, lichen, and debris can all significantly detract from the beauty of your home.  

Xcellent Xteriors's Trained Technicians use a low-pressure, soft wash method to safely and effectively clean your roof.  The results are immediate, dramatic, and long-lasting!

What Do I Need To Do To Be Ready For My Roof Cleaning Service?

We just need a few simple things from you prior to your service:

• Please make sure all windows and doors are shut tightly and locked up. We wouldn't want to get any water inside your house!
• Please make sure your pets are inside during the service.  We don't offer pet bathing, so you'll have to call someone else for that 🙂
• We will need access to TWO functional exterior water sources.
• We recommend that you water your plants and landscaping thoroughly before and for several days after our visit.  It's also a smart idea to add some extra fertilizer to your soil as needed.

Do I Need To Be Home For My Cleaning Service?

No, you don't!  We are happy to perform the work and process your payment after it's completed.  We'll text you when we arrive, when we are finished, and email you an invoice or receipt.  You can even save a card on file when you pay the deposit at the time of scheduling.  How convenient!

Tell Me About Your 30-Day Clean Roof Guarantee.

Our guarantee is simple and straightforward:

• As we are killing living organisms including algae mildew, lichen, ferns, etc., we cannot warranty our work for a definitive period. 
• Precipitation, humidity, and temperature impact this biomass and are forces out of our control. 
• On average, most of our customers will not see substantial regrowth or re-staining for 3-4 years.
• You may notice a slight yellow/brown hazing after your cleaning, this is completely normal. Some dead algae may remain and will naturally be removed by rain & wind. 
• If after TWO substantial rain showers or within 30 days, you notice remaining staining, we will come back to retreat problem areas on your roof at no additional cost.

Should I Be Concerned About My Plants And Landscaping?

Short answer: Yes.

Roof cleaning always carries an inherent risk to your landscaping and plant life.  We can't guarantee that some of your landscaping will not be affected by the cleaning process (and you should seriously question any roof cleaning contractor who does make such a guarantee...)

What we do guarantee is that we'll take every precaution possible to protect your plant life.  We also guarantee that if something negative does happen after your cleaning service, we will be there for you to help you get it rectified.

In order to mitigate as much risk as possible, we use a variety of strategies to protect landscaping and plant life:

• Collection and/or diversion of run-off (bagging downspouts).
• Dilution of overspray and runoff before, during, and after the job.
• We apply a neutralizing agent to soil and plant life where necessary.
• Coverage of delicate plant life with breathable tarps.

These precautions protect your plants as much as possible.  In the event that you do notice any issues after service, such as wilting or browning leaves, wilting flowers, etc., please give us a call.  We promise to take care of you!

What Do I Need To Do To Be Ready For My Inside Window Cleaning Service?

We just need a few simple things from you prior to your service:

• We will need access to a functional exterior water source.
• If you have any valuable items on your window sills or near your windows, it would be a good idea to move them to a safe place prior to our arrival.
• Please move furniture a couple of feet away from any windows and doors you would like cleaned.  That will give out technicians room to work.  If furniture is in the way of the window, we may need to skip it.

Do I Need To Be Home For My Cleaning Service?

Yes!  We do need someone over the age of 18 at home during service.  If there are any areas of your home you would not like us to access, please shut the door.  We will not enter rooms if the door is shut.  At the time of scheduling, please let our office know of any time constraints or scheduling conflicts and we can work around them.

Our Terms Of Service

Xcellent Xteriors is not responsible or liable for any of the following conditions or situations:

• Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
  • Scratches, scrapes, etc.
  • Torn, bent or loose screens
  • Oxidized frames, sills or screens
  • Cracked or damaged glass
  • Condensation caused by faulty double pane seals

General window cleaning service does not include the removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):

• Excessive hard water staining
• Mineral deposits, including rust stains
• Excessive glue, caulk or other adhesive residue
• Paint overspray, splatters, drips or brush marks
• Mortar, concrete, or other hard debris

What Do I Need To Do To Be Ready For My Exterior Window Cleaning Service?

We just need a few simple things from you prior to your service:

• Please make sure all windows and doors are shut tightly and locked up. We wouldn't want to get any water inside your house!
• Outside screens need to be removed from the inside, so please remove these prior to service.  We will clean your screens, so please leave them under each window or on the front porch for our technicians.  We will NOT remove screens, as removing them from the outside may cause damage.  If screens remain, we will clean the windows to the best of our ability through the screen.
• We will need access to a functional exterior water source.
• If you have any valuable items on your window sills or near your windows, it would be a good idea to move them to a safe place prior to our arrival.
• Please move outdoor furniture a couple of feet away from any windows and doors you would like cleaned.  That will give out technicians room to work.

What If It Rains On The Day Of My Scheduled Service?

In order to stay on schedule, we do work in light rain situations.  We find that it's rare for rain to affect clean windows, but it does happen sometimes.  No worries!  If rain spots up your windows, we will come back and touch up with 14 days as needed at no cost to you!

Do I Need To Be Home For My Cleaning Service?

No, you don't!  We are happy to perform the work and process your payment after it's completed.  We'll text you when we arrive, when we are finished, and email you an invoice or receipt.  You can even save a card on file when you pay the deposit at the time of scheduling.  How convenient!

Our Terms Of Service

Xcellent Xteriors is not responsible or liable for any of the following conditions or situations:

• Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
  • Scratches, scrapes, etc.
  • Torn, bent or loose screens
  • Oxidized frames, sills or screens
  • Cracked or damaged glass
  • Condensation caused by faulty double pane seals

General window cleaning service does not include the removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):

• Excessive hard water staining
• Mineral deposits, including rust stains
• Excessive glue, caulk or other adhesive residue
• Paint overspray, splatters, drips or brush marks
• Mortar, concrete, or other hard debris

What Do I Need To Do To Be Ready For My Gutter Cleaning Service?

We just need a few simple things from you prior to your service:

• We will need access to TWO functional exterior water sources.
• We will leave the debris in adjacent plant beds.  Please let us know if you would like it bagged.
• Please be advised that our gutter cleaning packages include cleaning downspouts to ground level and rinsing debris off of the exterior side of the gutter.  They DO NOT include cleaning the exterior sides of gutters with detergents.  Check out our house washing service for this cleaning.

Do I Need To Be Home For My Cleaning Service?

No, you don't!  We are happy to perform the work and process your payment after it's completed.  We'll text you when we arrive, when we are finished, and email you an invoice or receipt.  You can even save a card on file when you pay the deposit at the time of scheduling.  How convenient!

Our Terms Of Service

Xcellent Xteriors is not responsible or liable for any of the following conditions or situations:

• Preexisting damage to siding, gutters, downspouts and drains.
• Preexisting damage to gutter guards and/or covers.
• Loose hangers, rotted or broken fascia, or other pitch and fastener-related gutter issues.

What Do I Need To Do To Be Ready For My Patio or Lanai Cleaning Service?

We just need a few simple things from you prior to your service:

• Please make sure all windows and doors are shut tightly and locked up.  We wouldn't want to get any water inside your house!
• Please make sure your pets are inside during the service.  We don't offer pet bathing, so you'll have to call someone else for that 🙂
• We will need access to TWO functional exterior water sources.
• Remove any electronics like cameras, TVs, etc if possible.  We reserve the right to not clean around electronics on lanais or patios.  We may be able to hand wipe clean these areas, but not pressure or soft wash.
• Please move any outdoor furniture off or away from surfaces that are scheduled to be cleaned.  If you need assistance with this, or would prefer to have us handle it, please let us know during the booking process, additional fees apply.
• Fabric or cloth items, as well as fragile items/plants should be placed inside.
• Please remove pool safety fences.  If a pool safety fence is installed during service, we will do our best to clean around it, however some areas underneath may not be as clean as it would be if it was removed.  If caps are installed to cover the pool safety fence holes, these may be damaged by our cleaning equipment.  If the pool fence is removed, some debris may end up in the pool safety fence installation pipes/holes.  

Do I Need To Be Home For My Cleaning Service?

No, you don't!  We are happy to perform the work and process your payment after it's completed.  We'll text you when we arrive, when we are finished, and email you an invoice or receipt.  You can even save a card on file when you pay the deposit at the time of scheduling.  How convenient!

Our Terms Of Service

Xcellent Xteriors is not responsible or liable for any of the following conditions or situations:

• Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
  • Scratches, scrapes, etc.
  • Torn, bent or loose screens
  • Oxidized frames, sills or screens
  • Cracked or damaged glass
  • Preexisting damage to surfaces such as concrete, pavers, stonework, brick and tile.
  • Pressure Washing pavers or stone will cause joint sand loss.  Our cleaning service does not include re-sanding. 

General pressure washing service does not include removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):

• Glue, caulk or other adhesive residue
• Paint overspray, splatters, drips or brush marks
• Mortar, concrete, or other hard debris
• Non-organic staining and discoloration such as oil, rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, etc.
• Failing, faded or peeling sealers or other coatings.

What Do I Need To Do To Be Ready For My Driveway or Concrete Cleaning Service?

We just need a few simple things from you prior to your service:

• Please make sure all windows and doors are shut tightly and locked up.  We wouldn't want to get any water inside your house!
• Please make sure your pets are inside during the service.  We don't offer pet bathing, so you'll have to call someone else for that 🙂
• We will need access to TWO functional exterior water sources.
• Please move any outdoor furniture off or away from surfaces that are scheduled to be cleaned.  If you need assistance with this, or would prefer to have us handle it, please let us know during the booking process, additional fees apply.
• All cars, boats, vehicles need to be moved out of the driveway prior to arrival.  Our truck will need adequate space in front of your home to park.

Do I Need To Be Home For My Cleaning Service?

No, you don't!  We are happy to perform the work and process your payment after it's completed.  We'll text you when we arrive, when we are finished, and email you an invoice or receipt.  You can even save a card on file when you pay the deposit at the time of scheduling.  How convenient!

Our Terms Of Service

Xcellent Xteriors is not responsible or liable for any of the following conditions or situations:

• Pre existing damage, including but not limited to:
  • Scratches, scrapes, etc.
  • Preexisting damage to surfaces such as concrete, pavers, stonework, brick and tile.
  • Pressure Washing pavers or stone will cause joint sand loss.  Our cleaning service does not include re-sanding. 

General pressure washing service does not include removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):

• Glue, caulk or other adhesive residue
• Paint overspray, splatters, drips or brush marks
• Mortar, concrete, or other hard debris
• Non-organic staining and discoloration such as oil, rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, battery acid, etc.
• Failing, faded or peeling sealers or other coatings.

What Do I Need To Do To Be Ready For My Fence Cleaning Service?

We just need a few simple things from you prior to your service:

• Please make sure all windows and doors are shut tightly and locked up.  We wouldn't want to get any water inside your house!
• Please make sure your pets are inside during the service.  We don't offer pet bathing, so you'll have to call someone else for that 🙂
• We will need access to TWO functional exterior water sources.
• Please move any outdoor furniture or yard items off or away from surfaces that are scheduled to be cleaned.  If you need assistance with this, or would prefer to have us handle it, please let us know during the booking process, additional fees apply.
• Fence gates need to be functional and unlocked

Do I Need To Be Home For My Cleaning Service?

No, you don't!  We are happy to perform the work and process your payment after it's completed.  We'll text you when we arrive, when we are finished, and email you an invoice or receipt.  You can even save a card on file when you pay the deposit at the time of scheduling.  How convenient!

Our Terms Of Service

Xcellent Xteriors is not responsible or liable for any of the following conditions or situations:

• Pre existing damage to fencing, including but not limited to:
  • Scratches, scrapes, etc.
  • Oxidized PVC or Metal
  • Feathered Wood

General pressure washing service does not include removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):

• Glue, caulk or other adhesive residue
• Paint overspray, splatters, drips or brush marks
• Mortar, concrete, or other hard debris
• Non-organic staining and discoloration such as rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, etc.
• Failing, faded or peeling sealers or other coatings.
• Wood fences may experience some feathering of the wood and wood stain loss or bleaching.  We can not guarantee complete organic (mildew, dirt) removal on wood fences as the stains can be deeply embedded in the fibers of the wood.

Why Should I Have Xcellent Xteriors Clean and Seal My Pavers or Stone?

The condition of your home's pavers can make or break its curb appeal and resale value.  Green stains caused by algae, porosity caused by heavy water erosion, and fading of the pavers from UV damage can all significantly detract from the beauty of your home.  In addition, sealing pavers and stones increases their life span and helps you to maintain your surfaces with ease.  Xcellent Xteriors’s highly trained technicians by the sealer manufacturer, Innovative Concrete Technology, will clean, treat, add joint sand, and seal your pavers efficiently, but most importantly effectively.  The results are immediate, dramatic, and long lasting!

What Do I Need To Do To Be Ready For Paver/Stone Cleaning and Sealing Service?

We just need a few simple things from you prior to your service:

• Please make sure all windows and doors are shut tightly and locked up.  We wouldn't want to get any water inside your house!
• Please make sure your pets are inside during the service.  We don't offer pet bathing, so you'll have to call someone else for that 🙂
• We will need access to TWO functional exterior water sources.
• Please move ALL outdoor furniture and cars off AND away from surfaces that are scheduled to be cleaned.  If you need assistance with this, or would prefer to have us handle it, please let us know during the booking process, additional fees apply.
• You will not be able to walk on the surfaces until 24 hours after sealing.  You may drive and put furniture back 48 hours after sealing. 

Do I Need To Be Home For My Cleaning/Sealing Service?

No, you don't!  We are happy to perform the work and process your payment after it's completed.  We'll text you when we arrive, when we are finished, and email you an invoice or receipt.  You can even save a card on file when you pay the deposit at the time of scheduling.  How convenient!

Our Terms Of Service

Xcellent Xteriors is not responsible or liable for any of the following conditions or situations:

• Pre existing damage, including but not limited to:
  • Cracked grout on coping pavers
  • Pits in bricks, stone from erosion
  • Uneven color enhancement from previously sealed pavers
  • Unlevel pavers, stones
  • Preexisting damage to surfaces such as concrete, pavers, stonework, brick and tile.

General paver sealing service does not include complete removal of the following (We will treat stubborn stains multiple times, but cannot guarantee removal):

• Glue, caulk, chaulk, water balloons or other adhesive residue
• Paint overspray, splatters, drips or brush marks
• Mortar, concrete, or other hard debris
• Non-organic staining and discoloration such as oil, rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, polymeric sand haze, etc.
• Failing, faded or peeling sealers or other coatings.

Will Xcellent Xteriors Move My Furniture?

No. Unless otherwise agreed upon verbally, and the estimate is signed physically or electronically, our standard service does not include the removal of furniture from your premises. If you require furniture removal or replacement, we can offer this service for an additional fee up to $200.  It is your responsibility to ensure that the furniture is ready for removal at the agreed price and location. 

What Do I Need To Do To Be Ready For Furniture To Be Moved?

We just need a few simple things from you prior to your service:

• Remove any small fragile items or belongings.
• Remove cushions, pillows, and fabric items.
• Clean and tidy the area, we are only moving furniture, not towels, pool toys, household items etc.
• Make a plan of where the furniture will be stored during cleaning and/or sealing.  For example, in the garage, inside your home, in the yard, etc.

Do I Need To Be Home For My Furniture To Be Moved?

Yes, you do!  If furniture is to be stored or moved inside your home or in your garage, you will need to be home during this portion of the service.  If you are not home, furniture and items in the areas that we are cleaning and/or sealing will be placed outside in your yard.  Xcellent Xteriors is not liable for any damages or staining caused by leaving furniture outdoors.  If we are placing furniture back, and you are not home, we will replace the furniture we have access to.  Any furniture inside your home or garage will not be placed back in its original area.  Additional trip charges may be applied if we need to return to your property at a later date, because you were not home.

Our Terms Of Service

Xcellent Xteriors is not a professional moving company.  We are not responsible or liable for any of the following conditions or situations:

• Pre existing damage to furniture or items being moved including but not limited to:

Scratches, scrapes, etc.

Torn, bent or loose frames/fabric

Cracked or damaged glass

Stains, discoloration

• We will make every effort to move furniture safely and carefully to limit damages to the area or item itself, but we are not a professional moving company and may not have the proper tools/equipment needed to move.  There is an inherent risk to having us move the furniture or patio items. There is always a risk of damage during the removal and replacement process. We will not be held responsible for any damages that occur during the moving of furniture, including but not limited to scratches, dents, or breakage to the item or surroundings.

Will My Pool Get Dirty During Cleaning And/Or Sealing?

Yes. We take many precautions during cleaning and/or sealing around your pool, but some debris will end up in your pool, due to drainage, water flow, and gravity.  Based on your service, please read our precautionary steps below:

Pressure Washing:  We clean and rinse away from your pool to try to limit the amount of debris that may fall in your pool.

Paver Sealing:    We clean, rinse, sand, and seal away from your pool to try to limit the amount of debris that may fall in your pool.  We use a hand application technique when sealing your coping pavers, as well as a shield to protect from overspray.  Additionally, we install a pool sock on your return basket to filter debris and sand and add Pool First Aid to your pool water to coagulate any sealer particles.  

What Do I Need To Do Get My Pool Ready For My Cleaning And/Or Sealing?

We just need a few simple things from you prior to your service:

• It is recommended that you turn off your pool filter prior to service.
• We encourage you to have your pool professionally cleaned after service.
• Remove any pool covers, skimmer lids, toys or floats
• Drain your pool to allow for at least 4-6 inches between the coping (bullnose pavers) and water level, so we can adequately clean and/or seal around the edge of the pool.

Our Terms Of Service

Xcellent Xteriors is not a professional pool cleaning or repair company.  We are not responsible or liable for any of the following conditions or situations:

• Pre existing damage to the pool including but not limited to:

Scratches, scrapes, etc.

Torn, bent or loose parts

Cracked or damaged tiles

Stains, discoloration

• Adverse reactions to pool chemical levels, appearance and damages to pool equipment from our cleaning and/or sealing service.

Why Should I Have Xcellent Xteriors Install My Holiday Lights?

Let’s be honest — climbing on roofs and untangling lights isn't how you want to spend the holiday season. At Xcellent Xteriors, we turn your home into a festive masterpiece without the stress. Our professional Christmas light installation service is fully insured, custom-designed for your home, and includes everything from installation to maintenance and removal.

We use commercial-grade LED lights, secured with non-damaging clips, and tailored to your rooflines, peaks, columns, and landscaping. Whether you want a classic warm white glow or a playful multicolor display, we make your vision come to life safely and beautifully.

What Do I Need To Do To Be Ready For My Christmas Light Installation?

We just need a few simple things from you prior to your installation:

• Please ensure all gates are unlocked so we can access electrical outlets and installation areas.
• Let us know where your outdoor outlets are located (especially if they’re inside garages or pool cages).
• If you have specific ideas for your light design or layout, we’re happy to discuss them with you ahead of time — or you can leave it to our experts!
• Please keep pets inside during installation for their safety and ours.
• Remove any decorations, yard inflatables, or obstructions from the areas where lights will be installed.

Do I Need To Be Home For My Installation?

No, you don’t! We’ll text you when we arrive and when we finish. You’ll receive photos of your completed display along with any notes or care tips. If you’d like to be present during installation to review the layout or request changes, just let our office know during scheduling.

What Happens After the Holidays?

We come back and take everything down! Takedown is included in your service package and typically occurs in January. We’ll store your lights for you in our climate-controlled facility, so they're ready to go next year.

Our Terms of Service

Xcellent Xteriors is not responsible or liable for the following conditions or situations:

• Pre-existing damage to roofs, gutters, or siding.
• Malfunctions due to customer interference or tampering with timers, clips, or extension cords after installation.
• Electrical issues related to faulty outdoor outlets, tripped breakers, or overloaded circuits.
• Inflatables, decorations, or customer-supplied lighting not installed by Xcellent Xteriors.

We use commercial-grade lighting designed for safety and durability, but weather events like extreme wind or storms may occasionally affect the display. We offer free service calls for any lighting outages or issues during the season — just give us a call!